Discovery Sorrento applies one clear voluntary-cancellation policy to internally managed shared tours, private boat tours, yacht charters, group bookings and multi-day charters. Cancel at least 14 days before departure for a full refund (100%), with no fees or deductions. Less than 14 days before departure: no refund.
Deadline: The deadline is inclusive: cancellation received exactly 14 days before the original scheduled departure qualifies for a full refund. Count back 14 calendar days from the departure time in the departure's local time zone (Europe/Rome for departures in Italy), including daylight-saving changes. The time we receive your request applies, even outside office hours.
Internally managed private boat tours, yacht charters, group bookings and multi-day charters do not have separate voluntary-cancellation tiers or additional deductions. The same 14-day rule applies to each internally managed booking type.
External provider bookings: For experiences booked through CharterPro or another external booking provider, the provider's cancellation terms shown before confirmation apply. Contact us to check those terms before booking.
If the captain or operator decides the sea conditions are not safe, or if Discovery Sorrento cancels a tour, the operator-cancellation provisions apply separately from a voluntary customer cancellation. We will offer a full refund, free rescheduling to another available date, or credit for a future booking valid for 12 months.
If a customer cancels because of weather concerns while the tour still operates, the voluntary cancellation terms above apply.
Events beyond reasonable control, including natural disasters, war, terrorism, epidemics, governmental actions or strikes, are handled under the applicable force-majeure provisions. A full refund or credit will be provided, with no additional compensation for related expenses; documentation may be required for insurance purposes.
Reply to your confirmation email or message us on WhatsApp with your booking reference. The deadline is inclusive: cancellation received exactly 14 days before the original scheduled departure qualifies for a full refund. Count back 14 calendar days from the departure time in the departure's local time zone (Europe/Rome for departures in Italy), including daylight-saving changes. The time we receive your request applies, even outside office hours. Eligible refunds are processed to the original payment method within 5–10 business days.
Personal circumstances, including illness or a medical emergency, do not create a separate refund exception. We recommend travel insurance with trip-cancellation coverage and can provide booking documentation for an insurance claim.
Confirmed bookings retain the cancellation terms accepted at the time of booking; this policy is not retroactive.
Read also our terms and conditions and privacy policy.